Correction Policy

Pending legal review. The commitments on this page are real and workable, but the contact addresses and the response times in brackets need to be set to periods you can actually meet before this goes to readers.

Why we publish this

A site that gives people information about deadlines, insurance, and injuries has to be correctable. Publishing how we handle mistakes is part of being worth trusting, and it gives you a route to tell us when we have got something wrong.

What counts as an error

We treat all of these as errors worth fixing:

• A factual mistake, including a wrong figure, date, name, or citation
• A statement of law that is wrong, or that was right and has since changed
• A broken or misdirected link to a statute, agency, or dataset
• A missing or incorrect attribution
• A chart or table that misrepresents the underlying data
• Wording that is technically accurate but misleading in context

Typographical fixes and small clarity edits are made without a correction notice. Anything that changes the meaning gets one.

How to report an error

Write to [CORRECTIONS EMAIL] with the page address, the specific passage, and what you believe is wrong. A source we can check is the most useful thing you can send.

You do not need to give a reason for asking, and we will not ask who you are working for.

What happens next

• Acknowledgement. We aim to confirm receipt within [ACKNOWLEDGEMENT PERIOD].
• Assessment. We check the claim against primary sources, and where the point is legal or clinical we refer it to a qualified reviewer.
• Decision. We either correct the page, explain why we think it is right as published, or record it as a point on which sources reasonably differ.
• Publication. Corrections go live as soon as they are confirmed rather than being batched.

Our target for completing this is [RESOLUTION PERIOD] for straightforward factual corrections, longer where legal or medical review is needed.

How corrections are labelled

When we change the meaning of something published, the page carries a dated correction notice saying what was previously stated, what it now says, and why it changed. The notice stays on the page permanently.

We do not silently edit substantive content. If you saw something here and it now reads differently, the notice will tell you.

Retractions

If a piece is wrong in a way that cannot be fixed by correcting it, we retract it. A retracted page stays online with its content struck through and a retraction notice at the top, so the record of what we published is not erased.

Scheduled review

Beyond corrections, every page carries a last-reviewed date and a next-review date. Pages covering law, deadlines, or coverage requirements are reviewed on a fixed cycle regardless of whether anyone has reported a problem, because the underlying rules change even when nothing on the page looks wrong.

Data reports

Our data reports carry an additional change log recording dataset version, extraction date, and any revision to the underlying source. When an agency revises a dataset, we republish and note what moved.

Contact

Corrections: [CORRECTIONS EMAIL]. General editorial questions: [EDITORIAL EMAIL].